twitter facebook instagram pinterest-p arrow_down arrow-right email lion search

Overview

This website is operated by Kentshire Galleries, Ltd., a corporation organized under the laws of New York (“Kentshire”). Throughout the Site, the terms “we”, “us” and “our” refer to Kentshire.

Payment

Only New York state residents are subject to New York State sales tax. The tax rate is based on your county of residence. New York City residents will incur a 8.875% sales tax. Customers purchasing items to be sent out of New York state are responsible for use tax in their state or country of residence. We accept all major credit cards, wire transfers, cashier’s or bank checks and personal checks (which must clear before the item is sent out). Please contact us directly for wire transfer instructions.

Address Confirmation

If you are paying by credit card, the shipping and billing address associated with the card need to match. This is in order to protect our customers and ourselves from fraudulent activity.

Ring Sizing

Most of our rings can be sized to suit any finger unless specifically stated in the item’s description. The first ring sizing is complimentary unless the item needs to be dramatically sized up; however, additional sizings will be charged according to their cost. Rings that have been sized are final sale.

Shipping and Delivery

Our goal is customer satisfaction. Should you purchase anything from us, you may return it within 7 days of receipt for a refund in the same manner with which you paid. The refund amount will be the purchase price less any transaction fees – namely credit card fees and a flat $50 return fee. The item must be returned to us in exactly the same condition in which it was provided to receive a full refund.

We offer store credit for items returned after 7 days but within 30 days from purchase date, so long as the item is returned to us in exactly the same condition in which it was provided. All sales are final after 30 days.

Domestic Shipping: Insured shipping within the United States is FREE for purchases made from Kentshire. Return shipping for domestic orders is a flat $50, and Kentshire will provide you with a label once you contact our office to set up a return. The cost of return shipping will be deducted from your returned funds, according to the type of payment you used at time of purchase. We ship all domestic packages via UPS next day air with an adult signature confirmation required. International Shipping: International shipping is $100. On international orders, the customer is responsible for all additional duties, taxes and/or tariffs that might incur. All international orders are shipped via FedEx. All packages shipped by Kentshire are fully insured for their purchased price. All shipments must be made to your billing address with an adult present to sign for the package.

All merchandise returned to us because of non-deliverability will be credited back to you minus transaction costs–credit card or bank fees–and the cost of shipping and handling.

Most purchases are shipped to arrive within three business days of receipt of the order. If there is a delay, we will notify you by phone or email.

Return Policy

All items that have not been customized can be returned for a full refund, minus $50 return shipping fee, within 7 days of receipt. If you are unsure about your purchase, please contact us at 212.421.1100 or info@kentshire.com within 3 days of receipt to discuss the return or exchange. Customers must contact us prior to shipping returns so we may issue a shipping label and packing instructions, as our shipping carrier requires items to be double boxed and labeled using a label which we provide. International customers are responsible for insured returned shipments, as well as all duties/taxes/tariffs that Kentshire might incur by receiving the return. Please note: custom orders cannot be returned under any circumstance.

Limited Guarantee

Except as provided in the next paragraph, we do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Site will be corrected.

All items are guaranteed to be genuine, of the period noted in the invoice, and in the condition described. We pride ourselves on selling merchandise in pristine condition, relative to its age.

Disclaimer

Kentshire uses its extensive knowledge to date each piece based on materials, construction techniques, hallmarks/signatures, overall style and cultural context. We determine this to the best of our ability based on the knowledge, expertise, and resources we have cultivated in the over-70-year history of the firm. Some of our pieces are mounted in a way that makes it difficult to determine a precise stone’s grading. Diamonds and colored gemstones that cannot be removed from their vintage settings without harm to the piece are evaluated in their mountings using industry-standard measurements and formulas. Unless specified by an independent lab, such as the Gemological Institute of America (GIA) or the European Gemological Laboratory (EGL), stone gradings are done by us. Jewelry descriptions and all carat weights stated represent approximates. Mounted stone(s) is/are graded only insofar as mounting permits observation. Many colored gemstones (i.e. rubies, sapphires and emeralds) are often treated to enhance their beauty; some treatments may not be permanent and/or may require special care. Please email us for further details. Pieces may go out of stock before we are able to remove them from the site. Should this occur, we will notify you. We make every attempt only to show our users correct information. From time to time inaccurate data may be displayed due to system error. We reserve the right to correct any incorrect pricing as a result of the above, and will not honor any incorrect prices. Under no circumstances will Kentshire be held liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, including negligence, strict product liability or otherwise, even if we have been advised of the possibility of such damages.

Privacy

Protecting your information is a priority. We will use the contact information we collect to consult with you (via email or telephone), so we can keep you up to date with our latest purchases and to streamline our services to better suit your requirements. We will share your delivery address with necessary shipping companies. We will never sell to or share your details with any third party. www.kentshire.com may contain links to other websites; we are not responsible for their privacy policies or content. All transactions on www.kentshire.com are strictly confidential.

Online Store Terms

We offer this website (this “Site”) to you, the user, subject to your acceptance of the terms, conditions, notices and policies provided below or available via hyperlink. These are referred to together as the “Terms.” Please read these Terms carefully before accessing or using our Site. By accessing or using any part of the Site or ordering a product from us, you agree to be bound by these Terms. If you do not agree, then you may not access the Site. If these Terms are considered an offer, acceptance is expressly limited to these Terms. Any new features or tools added to the Site are also subject to these Terms.

We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.

We may, but are not obligated to, limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, in our sole discretion. We may discontinue any product at any time. Any offer for any product or service made on this Site is void where prohibited.

Modifications to the Site and Prices

Prices for our products are subject to change without notice.

We may at any time choose to modify or discontinue the Site (or any part of it) without notice at any time.

We will not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Site.

General Conditions and Security

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Site, use of the Site, or access to the Site or any contact on the website, without our express written permission.

You are responsible for maintaining the confidentiality of passwords associated with any account you use to access the Site, and you are solely responsible for all activities that occur under your account. If you become aware of any unauthorized use of your password or of your account, you must notify us immediately.

Proprietary Rights

We own all legal right, title and interest in and to the Site, including any intellectual property rights which are included on the Site (whether registered or not, and wherever those rights may exist). Nothing in the Terms gives you a right to use any of our trade names, trademarks, service marks, logos, domain names, and other distinctive brand features. If you have been given an explicit right to use any of these brand features in a separate written agreement with us, then your use of these features are subject to that agreement and any applicable provisions of the Terms, as updated from time to time.